shipping & returns

We ship all over the world!

FREE SHIPPING ON EVERYTHING US & CANADA!

Shipping
All orders to Canada and/or USA is free!

All PDF patterns do not require shipping and will be delivered via PDF to the e mail address provided.
All shipments go out 1 - 3 days of purchase unless otherwise specified on product page.
We use Canada Post Expedited Parcel Service for Canada & USA orders. 
We use Canada Post Regular Parcel Service {no tracking} for International orders.

Canada orders take 3 - 5 business days.
USA orders take 10 - 14 business days.
International orders take 3 - 4 weeks.

Flat rates
Canada & USA: FREE
International (everywhere excluding Canada & US) $18.00 CAD

Please note, The Crafty Jackalope is not responsible for any lost or mis-delivered packages where the incorrect shipping address was provided.  Please contact Canada Post of all damaged claims or questions.

Returns
All returns must be approved.  Please contact us using the live chat or contact form before sending any product back to us.  Unapproved returns will not be considered for full refund.

Please note that returns or exchanges for unused yarn is available within 30 days of original purchase.  No refunds or exchanges on patterns or needles. 
All shipping costs on returns & exchanges to and from are your responsibility unless The Crafty Jackalope shipment was incorrect. 
We strongly suggest that you insure all items to be exchanged and returned as we cannot assume responsibility for  items lost or damaged in shipping.