policies {terms & conditions}

Welcome to The Crafty Jackalope.  This is a place for knitting, crochet and craft inspiration and to provide amazing tools, kits {yarn & pattern}, knitting help, services and classes!  We hope your shopping experience is super!  We have high standards for our products and stand by our excellent quality and customer service.  We make treasures that are made with care, love and high quality materials.  We make every effort to ensure that each product is the highest quality, packaged to perfection and delivered to your door seamlessly. We hope you enjoy ~

If you have any questions or concerns please use the live chat or contact form.

Please read the following terms and conditions to ensure your understanding of the usage of this website.  We reserve the right to change these policies at anytime, therefor encourage you to re read the terms before each use. Using this site means you agree to follow and be bound by all the terms outlined below: 

Payment
We accept payment through Paypal and major Credit Cards.
We ship 1 - 3 days upon receiving payment. A shipping notification will be sent to the e mail provided.
If there is a delay in shipping, we will contact you right away. 
Some products list the mail out dates if 1 - 3 days does not apply.
We do not share any payment information with third or external parties.

Return Policy

You have 30 days to make any returns. 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Please e mail us first before you send any products back.  Unapproved returns my be refused without refund and returned to the shipper.


Several types of goods are exempt from being returned. All knitting & crochet patterns/instructions; knitting needles; crochet hooks and any accessories and/or tools {example but not limited to: stich markers, cords, t pins}; all sale items cannot be returned.

Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery will not be refunded.

All shipping costs to and from The Crafty Jackalope are the responsibility of the purchaser.
We cannot be held responsible for lost or damaged goods, please contact Canada Post for placing a claim.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at amandakaffka@gmail.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, contact us using the live chat or contact form.

Shipping
To return your product, please contact us using the live chat or contact form.  No items will be refunded unless approved prior to shipping.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Wholesale
Please contact us using the live chat or contact form.

Color
We do our very best to represent the colors of the yarn as accurately as we possibly can.  From time to time there are discrepancies from your computer screens.  We cannot guarantee that your computer monitor displays an accurate color.  If you have any questions about the colors you see, please feel free to e mail us and we will get back to you within 24 hours.

Privacy Policy
We ensure your privacy be protected and in no way or under any circumstance will we ever share your information with a third party.  From time to time, we may analyze personal information given on the website, however it is strictly for internal purposes only and will never be shared or used with external analytical tools.  These privacy practices are The Crafty Jackalope and Amanda Kaffka policies only.  The Crafty Jackalope policies do not extend to other/external websites which may have been linked from or to ours. Please be sure to read and understand other/external websites if you are concerned.

Personal Information
We collect the following personal information, which is submitted voluntarily by you when creating an account or at checkout: name; email address; postal code.  We require this information to provide the best service we can to our customers and for improving products, visitor experience, as well as for internal records, promotions, and for newsletters. All emails and newsletters from this site allow you to opt out of mailings at any time.

Copyright
All content on this site is copyrighted under the Canadian Copyright and all other copyright laws and is the property of The Crafty Jackalope and Amanda Kaffka. This includes but is not limited to, photography, text, graphics, all knit & crochet patterns.   Any use, including but not limited to the reproduction, distribution, of the content of this site is strictly prohibited, unless authorized by The Crafty Jackalope or Amanda Kaffka.   All patterns purchased through our website are for personal use only and may not be copied, distributed or resold without permission from The Crafty Jackalope or Amanda Kaffka.  Please e mail with wholesale account inquires.

Liability
The Crafty Jackalope and/or Amanda Kaffka are not be liable for any damages or injuries that result from the use or misuse or the inability to use the materials on this site {example but not limited to: patterns, yarn, knitting needles, stitch markers, scissors...etc...}.  Upon purchase, it is assumed proper and specific use of all products, materials, notions and tools be applied.