policies {terms & conditions & privacy}

Welcome to The Crafty Jackalope.  This is a place for knitting, crochet and craft inspiration and to provide amazing tools, kits {yarn & pattern}, knitting help, services and classes!  We hope your shopping experience is super!  We have high standards for our products and stand by our excellent quality and customer service.  We make treasures that are made with care, love and high-quality materials.  We make every effort to ensure that each product is the highest quality, packaged to perfection and delivered to your door seamlessly. We hope you enjoy ~

If you have any questions or concerns please use the live chat or contact form.

Please read the following terms and conditions to ensure your understanding of the usage of this website.  We reserve the right to change these policies at any time, therefore encourage you to re-read the terms before each use. Using this site means you agree to follow and be bound by all the terms outlined below: 

We accept payment through Paypal and major Credit Cards.
We ship 1 - 3 days upon receiving payment. A shipping notification will be sent to the email provided.
If there is a delay in shipping, we will contact you right away. 
Some products list the mail out dates if 1 - 3 days does not apply.
We do not share any payment information with third or external parties.

Return Policy

You have 30 days to make any returns. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Please email us first before you send any products back.  Unapproved returns may be refused without refund and returned to the shipper.

Several types of goods are exempt from being returned. All knitting & crochet patterns/instructions; knitting needles; crochet hooks and any accessories and/or tools {example but not limited to: stitch markers, cords, t-pins}; all sale items cannot be returned.

Additional non-returnable items:

  • Gift Cards.
  • Downloadable software products.
  • Any item not in its original condition and is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery will not be refunded.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

All shipping costs to and from The Crafty Jackalope are the responsibility of the purchaser.
We cannot be held responsible for lost or damaged goods, please contact Canada Post for placing a claim.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at amanda [at] thecraftyjackalope [dot] com

Sale items
Only regular priced items may be refunded, unfortunately, all sale items cannot be refunded.

We only replace items if they are defective or damaged.  If you need to exchange it for the same/similar item, please contact us using the live chat or contact form. We want you to be happy with your purchase and we will do everything we can to make that happen.

To return your product, please contact us using the live chat or contact form.  No items will be refunded unless approved prior to shipping.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please contact us using the live chat or contact form.

We do our very best to represent the colors of the yarn as accurately as we possibly can.  From time to time there are discrepancies from your computer screens.  We cannot guarantee that your computer monitor displays an accurate color.  If you have any questions about the colors you see, please feel free to email us and we will get back to you within 24 hours.

Privacy Policy
We ensure your privacy be protected and in no way or under any circumstance will we ever share your information with a third party.  From time to time, we may analyze personal information given on the website, however, it is strictly for internal purposes only and will never be shared or used with external analytical tools.  These privacy practices are The Crafty Jackalope and Amanda Kaffka policies only.  The Crafty Jackalope policies do not extend to other/external websites which may have been linked from or to ours. Please be sure to read and understand other/external websites if you are concerned.

Detailed Personal Information Privacy Policy
Your personal information is private.  The Crafty Jackalope and Amanda Kaffka never distribute or share customer information collected via www.thecraftyjackalope.com, Facebook, Twitter, Instagram, or MailChimp to anyone/third parties.  The Crafty Jackalope and Amanda Kaffka use the information collected strictly for communicating with customers and to promote The Crafty Jackalope products, services and knitting/crochet/craft related patterns and projects through monthly newsletters, which the customers opt-in to receive.

We collect the following personal information, which is submitted voluntarily by you, the customer when creating an account or at checkout: name; email address; postal code.  We require this information to provide the best service we can to our customers and for improving products, visitor experience, as well as for internal records, promotions, and for newsletters. All emails and newsletters from this site allow you to opt out of mailings at any time.

We strictly use the personal information, collected from thecraftyjackalope.com & from the newsletter, hosted by MailChimp, to send shipping updates; contact customers providing customer service about products purchased (not soliciting); to answer customer inquiries; to send monthly newsletters to opted-in customers.  Customers can opt out at any time or cancel and unsubscription to any email notifications or subscription services.

The Crafty Jackalope and Amanda Kaffka are GDPR compliant. Customers have complete transparency when signing up for any services or submitting information. Prior to May 25th, 2018, two newsletters were sent to all subscribers asking for permission to receive emails.  A link to these privacy terms was included.  By continuing to use The Crafty Jackalope services and products and by continuing to receive The Crafty Jackalope newsletter on or after May 25th, 2018, you acknowledge The Crafty Jackalope and Amanda Kaffka's updated Privacy Policy and agree to the terms and conditions. 

All content on this site is copyrighted under the Canadian Copyright and all other copyright laws and is the property of The Crafty Jackalope and Amanda Kaffka. This includes but is not limited to, photography, text, graphics, all knit & crochet patterns.   Any use, including but not limited to the reproduction, distribution, of the content of this site is strictly prohibited unless authorized by The Crafty Jackalope or Amanda Kaffka.   All patterns purchased through our website are for personal use only and may not be copied, distributed or resold without permission from The Crafty Jackalope or Amanda Kaffka.  Please email with wholesale account inquiries.

The Crafty Jackalope and/or Amanda Kaffka are not liable for any damages or injuries that result from the use or misuse or the inability to use the materials or products purchased on this site {example but not limited to: patterns, yarn, knitting needles, stitch markers, scissors...etc...}.  Upon purchase, it is assumed proper and specific use of all products, materials, needles, hooks, notions and tools be applied.