FAQ

Your chats or e mails are always welcome, however your questions might be answered here and more quickly.

How much do I pay for shipping?
All orders over $100 to Canada and/or USA are free!
Stitch markers packaged in the envelopes, not in tints, include free shipping to Canada and/or USA.
All PDF patterns do not require shipping and will be delivered via PDF to the e mail address provided.
All shipments go out 1 - 3 days of purchase unless otherwise specified on product page.
We use Canada Post Expedited Parcel Service for Canada & USA orders. 
We use Canada Post Regular Parcel Service {no tracking} for International orders.

Canada orders take 3 - 5 business days.
USA orders take 10 - 14 business days.
International orders take 3 - 4 weeks.

Flat rates
Canada & USA purchases up to $75.00:  $12.00 CAD
Canada & USA purchases $75.01 - $99.99:  $18.00 CAD
Canada & USA purchases $100.00 and up: FREE
International purchases: $18.00 CAD

Please note, The Crafty Jackalope is not responsible for any lost or mis-delivered packages where the incorrect shipping address was provided.  Please contact Canada Post of all damaged claims or questions.

Where are my treasures shipped from?
Vancouver, British Columbia, Canada

Do you ship internationally?
Absolutely! Your order may take a bit longer to get to you, but we have shipped all over the world!  Typically, there is no tracking number on shipments due to the increased pricing.  If you prefer a tracking number send us an e mail and I can give you a quote for the extra cost.

What forms of payments do you accept?
All major credit cards including MasterCard, Visa, American Express, Discover and PayPal

How do I get my patterns?
Single patterns and e books arrive via e mail the purchaser provides.  Printed books will be sent through Canada Post and include a downloadable code for an e version upon arrival. 
Kits {yarn & patterns} include the printed pattern with the yarn.  A digital copy is NOT provided.

Will you wind my yarn? 
Some of the yarns are already in ball form.  Yarns that are in skeins are not wound prior to shipment.  If you prefer the yarn to be wound, there is a "Wind my Skein" product option for $5.00 per ball.

Can I make changes to my order after it is place?
Yes, if we have not sent it, then you can absolutely make changes.  Please send an e mail with your name and order number and we will do our best to accommodate.

There was a mistake in my order, what should I do?
Live chat or use the contact form to contact us immediately if there has been a mistake.  E mails sent within 30 days will be looked into and assessed, beyond the 30 days, unforunelty we cannot look into the order.  Your business matters to us, we will do our best to fix the mistake. 

Can I return my order?
Please note, there are no returns on patterns, needles, hooks or sale items.
You have 30 days to make any returns. 
Please use the live chat or contact form to contact us first before you send any products back.  Unapproved returns my be refused without refund and returned to the shipper.
All shipping costs to and from The Crafty Jackalope are the responsibility of the purchaser.
All returns must be in the exact condition they arrived.  No used products, or yarn without labels can be returned.
We cannot be held responsible for lost or damaged goods, please contact Canada Post for placing a claim.

I don't see my question, can I call or e mail?
Best thing to do is send us a message using the live chat or contact form.