shipping & returns
Shipping rates have CHANGED as of January 01, 2023. There is no longer free shipping to US & CANADA. Most prices on items have reduced to accommodate this change.
- All PDF patterns that do not require shipping and will be delivered via PDF to the email address provided.
- All shipments go out 1 - 2 days of purchase unless otherwise specified on product page.
- We use Chit Chats for all US/CANADA and all International shipping which uses the services of Canada Post Expedited Parcel Service for Canada & USPS for all USA orders.
- All CANADIAN orders under 100g go through CANADA POST.
- All patterns, booklets, face masks, packages under 100g in Canada are subject for NO TRACKING.
- We use Chit Chats for Regular Parcel Service for International orders. Chit Chats uses Canada Post, USPS, or ASENDIA.
- Standard shipping through Chit Chats (Regular Parcel Service, with tracking on domestic CAD & International US orders & letters 7 -14 days):
- Booklets or orders $0.01 - $15.00CAD to US & Canada: $15.00 CAD. NO TRACKING.
- Orders $0.01 - $125.99CAD Expedited tracked package 7 - 14 days within Canada & US: $15.00CAD
- Orders $126CAD + Expedited tracked package 7 - 14 days within Canada & US: $30.00CAD
- Orders over $275CAD FREE SHIPPING.
- International shipments, other than USA (with tracking) 24 - 85 days:
- Orders $0.01 - $175.99CAD: $35.00CAD
- Orders $176CAD + are $45.00CAD
- Booklets, other than USA (no tracking) 24 - 32 days: $8.00 CAD
- FOR FREE LOCAL PICK UP or DROP OFF, please contact me: email@example.com
Canada orders take 4 - 14 business days.
USA orders take 4 - 14 business days.
International orders (over seas) take 24 - 84 days.
Please note, The Crafty Jackalope is not responsible for any lost or miss-delivered packages where the incorrect shipping address was provided. Please contact Canada Post of all damaged claims or questions.
All returns must be approved. Please contact us using the live chat or contact form before sending any product back to us. Unapproved returns will not be considered for a full refund.
Please note that returns or exchanges for unused yarn are available within 30 days of original purchase. No refunds or exchanges on patterns or needles.
All shipping costs on returns & exchanges to and from are your responsibility unless The Crafty Jackalope shipment was incorrect.
We strongly suggest that you ensure all items to be exchanged and returned as we cannot assume responsibility for items lost or damaged in shipping.