policies {terms & conditions & privacy}

Welcome to The Crafty Jackalope.  This is a place for knitting, crochet and craft inspiration and to provide amazing tools, kits {yarn & pattern}, knitting help, services and classes!  We hope your shopping experience is super!  We have high standards for our products and stand by our excellent quality and customer service.  We make treasures that are made with care, love and high-quality materials.  We make every effort to ensure that each product is the highest quality, packaged to perfection and delivered to your door seamlessly. We hope you enjoy ~

If you have any questions or concerns please use the live chat or contact form or email me at amanda [at] thecraftyjackalope [dot] com

Please read the following terms to ensure your understanding of the usage of this website.  We reserve the right to change these policies at any time, therefore encourage you to re-read the terms before each use. Using this site means you agree to follow and be bound by all the terms outlined below: 

We accept payment through Paypal, Afterpay, and major Credit Cards.
We ship 1 - 3 days upon receiving payment. A shipping notification will be sent to the email provided.
If there is a delay in shipping, we will contact you right away. 
Some products and pre-orders list the mail out dates, if 1 - 3 days does not apply.
We do not share any payment information with third or external parties.

Return/Refund Policy
You have 30 days to make any returns. Please refer to return policy, here.

Please contact us using the live chat or contact form.

We do our very best to represent the colors of the yarn as accurately as we possibly can.  From time to time there are discrepancies from your computer screens.  We cannot guarantee that your computer monitor displays an accurate color.  If you have any questions about the colors you see, please feel free to email us and we will get back to you within 24 hours.

Privacy Policy
We ensure your privacy be protected and in no way or under any circumstance will we ever share your information with a third party.  From time to time, we may analyze personal information given on the website, however, it is strictly for internal purposes only and will never be shared or used with external analytical tools.  These privacy practices are The Crafty Jackalope and Amanda Kaffka policies only.  The Crafty Jackalope policies do not extend to other/external websites which may have been linked from or to ours. Please be sure to read and understand other/external websites if you are concerned.

Detailed Personal Information Privacy Policy
Your personal information is private.  The Crafty Jackalope and Amanda Kaffka never distribute or share customer information collected via www.thecraftyjackalope.com, Facebook, Twitter, Instagram, or MailChimp to anyone/third parties.  The Crafty Jackalope and Amanda Kaffka use the information collected strictly for communicating with customers and to promote The Crafty Jackalope products, services and knitting/crochet/craft related patterns and projects through monthly newsletters, which the customers opt-in to receive.

We collect the following personal information, which is submitted voluntarily by you, the customer when creating an account or at checkout: name; email address; postal code.  We require this information to provide the best service we can to our customers and for improving products, visitor experience, as well as for internal records, promotions, and for newsletters. All emails and newsletters from this site allow you to opt out of mailings at any time.

We strictly use the personal information, collected from thecraftyjackalope.com & from the newsletter, hosted by MailChimp, to send shipping updates; contact customers providing customer service about products purchased (not soliciting); to answer customer inquiries; to send monthly newsletters to opted-in customers.  Customers can opt out at any time or cancel and unsubscription to any email notifications or subscription services.

The Crafty Jackalope and Amanda Kaffka are GDPR compliant. Customers have complete transparency when signing up for any services or submitting information. Prior to May 25th, 2018, two newsletters were sent to all subscribers asking for permission to receive emails.  A link to these privacy terms was included.  By continuing to use The Crafty Jackalope services and products and by continuing to receive The Crafty Jackalope newsletter on or after May 25th, 2018, you acknowledge The Crafty Jackalope and Amanda Kaffka's updated Privacy Policy and agree to the terms and conditions. 

All content on this site is copyrighted under the Canadian Copyright and all other copyright laws and is the property of The Crafty Jackalope and Amanda Kaffka. This includes but is not limited to, photography, text, graphics, all knit & crochet patterns.   Any use, including but not limited to the reproduction, distribution, of the content of this site is strictly prohibited unless authorized by The Crafty Jackalope or Amanda Kaffka.   All patterns purchased through our website are for personal use only and may not be copied, distributed or resold without permission from The Crafty Jackalope or Amanda Kaffka.  Please email with wholesale account inquiries.

The Crafty Jackalope and/or Amanda Kaffka are not liable for any damages or injuries that result from the use or misuse or the inability to use the materials or products purchased on this site {example but not limited to: patterns, yarn, knitting needles, stitch markers, scissors...etc...}.  Upon purchase, it is assumed proper and specific use of all products, materials, needles, hooks, notions and tools be applied.